🚚 Shipping & Delivery

What are the delivery times?

Orders are processed within 1–3 business days. Standard shipping typically takes 5–10 business days depending on your location. You will receive a tracking number by email once your order has shipped so you can follow it every step of the way.

Do you ship worldwide?

Yes! We ship to most countries around the world. Shipping times and costs may vary depending on your location. Free shipping is available on orders of 2 or more items.

Are there shipping fees?

We offer free shipping when you buy 2 or more items. For single-item orders, a small flat-rate shipping fee applies at checkout.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to track your package. If you haven't received this email, please check your spam folder or contact us at our support email.

What if my order hasn't arrived within the expected timeframe?

Occasionally, shipments may experience slight delays due to customs or local postal services. If your order hasn't arrived within 20 business days, please reach out to us and we will investigate and resolve it for you as quickly as possible.

🤲 How Your Purchase Helps

How does buying a bracelet help provide meals?

A portion of every purchase goes directly to our meal fund. We work with trusted local partners on the ground to prepare and distribute meals to families in need in Palestine. Every bracelet you buy contributes to reaching our goal of 250,000 meals.

How are the meals actually distributed?

We partner with local organisations and volunteers in Palestine who handle the preparation and distribution of meals. They operate on the ground, ensuring food reaches the families and communities who need it most.

Why don't you publicly name your local partners?

For the safety and security of the people doing this work on the ground, we keep our partners' identities private. This allows them to continue their mission without unnecessary risk.

How many meals have been provided so far?

Thanks to our amazing community, we have already provided over 131,000 meals and counting. Our goal is to reach 250,000 meals, and every purchase brings us closer.

Why buy jewelry instead of donating directly?

When you buy from Sadaka Jewelry, you get a beautiful, meaningful piece of jewelry and you help provide meals. It's a way to carry your values with you every day while making a tangible difference. Many of our customers also donate separately — every bit helps.

💎 Your Jewelry

What materials are your bracelets made of?

Our bracelets are made from solid stainless steel and natural gemstones. They are designed to be worn every day — they won't tarnish, fade, or irritate your skin. Every piece is water-resistant and safe for daily wear.

Are the bracelets adjustable?

Most of our bracelets are designed with an elastic band to fit a range of wrist sizes comfortably. Check the product description for specific sizing details.

Are the engravings on the jewelry accurate?

Absolutely. Every piece featuring engraved text or symbols is checked detail by detail to ensure accuracy and quality. We take this very seriously.

How do I care for my jewelry?

Our stainless steel jewelry is low-maintenance. Simply wipe it with a soft cloth to keep it looking its best. Avoid prolonged exposure to harsh chemicals like bleach or chlorine. You can wear it in the shower and while washing your hands without worry.

Each piece looks slightly different from the photos — is that normal?

Yes! Each piece is carefully handcrafted, so slight variations from the product image may occur. These small differences are what make every piece uniquely yours.

💳 Payment & Guarantees

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, iDEAL, Bancontact, and PayPal. All payments are processed securely.

Is my payment secure?

Yes. Our store uses SSL encryption and is fully PCI-compliant. Your payment information is never stored on our servers. We use trusted payment processors to handle all transactions securely.

Do you offer a money-back guarantee?

Yes! If you're not completely satisfied with your order, you can return it within 30 days for a full refund. Simply contact our support team to start the return process.

How long does a refund take?

Once we receive your returned item, refunds are typically processed within 5–10 business days. The amount will be returned to your original payment method.

🏢 About Sadaka Jewelry

Who is Sadaka Jewelry?

Sadaka Jewelry is a purpose-driven jewelry brand. We create beautiful, meaningful accessories — and every purchase directly helps provide meals to families in need. Giving back is at the heart of everything we do.

Where is your company based?

We are based in the Netherlands and ship worldwide from our fulfilment centre.

Can I gift Sadaka Jewelry to someone?

Absolutely! Our jewelry makes a meaningful gift. Each piece carries a story of giving, making it extra special. We don't include pricing information in the package, so it's ready to gift as-is.

How do I contact customer service?

You can reach us by email anytime. We aim to respond to all inquiries within 24 hours. You'll find our contact details on our Contact page.

What difference can I really make?

Every single order matters. One bracelet can help provide multiple meals to a family in need. Together, our community has already provided over 131,000 meals. When you wear Sadaka Jewelry, you carry that impact with you — and you inspire others to ask about it too.